Integration Lab

Commerce & Certification · scenario

E-commerce Certification Portal

Commerce Platform → Integration Lab → Proctoring → Approval → Certificate

AdvancedExample

Overview

Business problem
A certification body sells exams online. Buyers already have a customer account on the commerce site and will not tolerate a second set of credentials, a manual enrolment queue, or a support ticket to obtain their certificate.
Typical customer
Professional certification bodies, training providers and vendors selling proctored certification directly to individuals or corporate buyers.
Integration objective
Turn a paid order into an entitled, launchable, proctored assessment and return a reviewed certificate to the buyer's existing account — fully automated, idempotent, and reversible on refund.
Systems involved
  • Commerce platform (WooCommerce-like)
  • Customer identity (portal account or corporate IdP)
  • Integration layer
  • Integration Lab assessment & proctoring
  • Review/approval workflow
  • Certificate delivery
Integration Lab capabilities used
  • Candidate provisioning with external identifiers
  • Exam assignment / entitlement
  • Launch without separate credentials
  • Proctored delivery and scoring
  • Certificate issuance after approval
  • Webhook notification of lifecycle events
Expected outcome
Candidate purchases at 09:12 and can launch the exam within seconds; after submission and evidence review the certificate appears in the buyer's portal account with zero manual back-office work.

Workflow

The happy path, step by step.

  1. 01

    Customer registration / login

    Customer Portal

    Buyer authenticates with their existing portal account. No Integration Lab account exists yet.

  2. 02

    Purchase certification

    Commerce Platform

    Payment captured; an order.created event carries the customer and SKU.

  3. 03

    Create or update candidate

    Integration Layer

    Idempotent upsert into Integration Lab keyed by the commerce customer id.

  4. 04

    Store external customer ID

    Integration Layer

    external_id = WC-8291 becomes the correlation key for every later read and write.

  5. 05

    Assign purchased exam

    Integration Layer

    SKU PRO-CERT-001 maps to assessment asm_pro_cert_001; entitlement windowed to the access period.

  6. 06

    SSO / direct exam launch

    Customer Portal

    Portal requests a single-use launch token and redirects the authenticated buyer straight into the exam.

  7. 07

    Candidate completes exam

    Integration Lab

    Proctored attempt submitted and scored against the passing score.

  8. 08

    Proctoring evidence review

    Reviewer

    Flagged moments inspected before any credential is released.

  9. 09

    Customer approves candidate

    Reviewer

    Approval decision recorded with reviewer identity and timestamp.

  10. 10

    Certificate released

    Certificate Service

    Certificate issued and certificate.available delivered to the portal.

  11. 11

    Result and certificate returned to portal

    Customer Portal

    Buyer sees outcome and downloads the certificate inside their own account area.

Negative lifecycle events

How access is revoked, shortened or refused.

Order refunded

Commerce Platform

Unused entitlement revoked; if an attempt is already in progress the revoke is refused and handled as a business exception.

Subscription cancelled

Commerce Platform

valid_until is shortened to the cancellation effective date rather than deleting history.

Subscription expired

Commerce Platform

Entitlement lapses naturally; launch token requests are refused with assignment_expired.